FAQs

Here are our most commonly asked questions. If your answer isn’t here, please contact us!

How can I pay?

Paypal, Visa or Mastercard. No sheep or chickens, please…

How long does shipping take?

We know you want to enjoy a hot shower as soon as possible, but until teleporting becomes the norm, it will take a bit of time for the solar shower to arrive.

We process all orders within 2 business days and then they are shipped with Australia Post or a courier.

Once the order is shipped, here are the time frames for delivery:

Sydney                 =             4 business days

Brisbane              =             2 business days

Melbourne          =             3-4 business days

Perth                    =             5-6 business days

Adelaide              =             5-6 business days

Darwin                 =             5-6 business days

Hobart                 =             5-6 business days

Canberra             =             3-4 business days

How many people can use the solar shower?

Everybody has a different idea of how to take a shower, but here is a guide that assumes each person needs to wash their hair (and they are not Rapunzel) .

9.5L and 11L Solar Showers                            =             Suitable for one person

19L Solar Showers                                          =             Suitable for 2 people

38L Solar Shower                                            =             Suitable for the whole family

How much do the solar showers weigh when empty?

One of the great things about the Advanced Elements Summer Shower range is that they are so light! No heavy generators or electric water heaters required! There is even a super light weight PVC free option for hiking, where every gram on your back counts.

9.5L Solar Shower                           =             0.5 kg

11L Solar Shower                             =             0.5 kg

19L Solar Shower                             =             0.6 kg

19L Solar Shower PVC Free               =             475 grams

38L Solar Shower                             =             1.4 kg

Solar Shower enclosure                     =             2kg

How much is shipping?

There is a flat fee for shipping of $9.95, no matter where you are in Australia.

What are the dimensions of the solar showers when packed?

You don’t have to compromise on hygiene if you have limited space. These solar showers roll up nice and tight when they are empty. These dimensions are for the box that they are delivered in – once you have the shower out of the box, you can roll it or fold it any way you like.

9.5L  Solar Shower                       =             42 x 15 x 4 cm

11L Solar Shower                         =             46 x 15 x 5 cm

19L Solar Shower                         =             51 x 15 x 5 cm

19L Solar Shower PVC Free           =             51 x 15 x 5 cm

38L Solar Shower                         =             36 x 29 x 8 cm

Solar Shower Enclosure                =             30 x 23 x 8 cm

What does Authority to Leave (ATL) mean?

ATL means you are happy for the courier or Australia Post to leave your order at your door. This is a great way of avoiding re-delivery fees if you are comfortable to take the risk.

What is the risk?

Well, if somebody walks past your house and steals your order, I’m afraid that’s that. I can’t replace your order for free and the courier or Australia Post are not responsible.

What happens if I don’t receive my order?

Get in touch! Sometimes things go wrong, that’s life. If you get in touch as soon as possible, I will make sure you are sorted out.

What if I am not satisfied with the solar shower and I want a refund?

I don’t want you to be unhappy! Although our solar showers are great quality, they might not be exactly what you are looking for. In that case, I would be happy to offer a 100% refund with NO restocking fee, if you are happy to cover the return postage costs.

What is the flow rate like?

The Advanced Elements Summer Shower range has a slightly faster flow than most solar showers, so you can rinse off quickly, when you are ready. The shower head is very easy to turn on and off with one hand, so you can extend the shower time by stopping the water flow to lather up.

Here are the flow times by shower size:

9.5L Solar Shower                           =             2.5 minutes of running hot water

11L Solar Shower                             =             3 minutes of running hot water

19L Solar Showers                           =             5 minutes of running hot water

38L Solar Shower                             =             10 minutes of running hot water

 

What is the warranty on the solar showers?

These products are such good quality, we are proud to offer a manufacturer’s 12 month warranty (provided by Advanced Elements). For the terms of the warranty agreement, please click on the link below:

http://www.advancedelements.com/warranty/